super bajee's Privacy Policy
This policy explains how we collect your personal information, what we use it for, and when we share it with third parties. Please read this document carefully.
Table of Contents
1. Applicability and Scope
This privacy policy applies to all services on the super bajee platform — our website, mobile application, and related digital services. When you register, make a deposit, play games, or contact our support team, we process certain information about you.
This policy takes effect the first time you use any super bajee service. By continuing to use our platform, you are considered to have accepted the terms of this policy.
This privacy policy should be read alongside our Terms and Conditions, as both documents govern the relationship between you and super bajee.
This policy applies only to super bajee's own platform. Third-party websites or services may have their own privacy policies, which are outside our control.
2. Data Collection
super bajee collects user information from the sources and by the methods described below:
2.1 Information You Provide Directly
Information you voluntarily provide during registration and account management includes:
- Full name and date of birth
- Username and password
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Financial transaction details, such as bKash, Nagad, Rocket or Upay account information
2.2 Automatically Collected Information
When you use the super bajee platform, certain information is recorded automatically. This includes:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Page visit sequence and click patterns
- Game history and bet amounts
2.3 Information Received from Third Parties
In some cases we may receive additional information from identity verification agencies, payment processors, or fraud prevention services. This information is used only for account security and legal compliance purposes.
3. Purpose of Data Use
super bajee uses collected information for the following purposes:
3.1 Account and Service Management
- Confirming account registration and login
- Processing deposits and withdrawals
- Personalising the gaming experience
- Managing VIP membership and bonus payments
3.2 Security and Legal Compliance
- Preventing fraud, money laundering, and unauthorised access
- ID verification and age confirmation (minimum age to use the service is 21)
- Meeting applicable legal obligations
3.3 Customer Support
When you contact us via live chat or email, a record of that conversation is kept so that your issue can be resolved quickly and service quality can be improved.
3.4 Responsible Gaming
We monitor your gaming habits in order to identify problematic behaviour and provide support. You can find more details in our Responsible Gaming Guidelines.
4. Data Storage and Security
super bajee uses industry-standard security technology to protect user data. Our servers and data transmissions are secured by SSL (Secure Sockets Layer) encryption, which keeps your information safe from third parties.
4.1 Retention Period
Your information will be retained for as long as your account remains active. Even after an account is closed, certain data may be kept for the period required by law for legal and financial audit purposes.
4.2 Security Measures
- All sensitive data is stored in encrypted form
- Payment information is not stored directly in our systems — secure third-party payment gateways are used
- Staff access to data is restricted according to role and responsibility (role-based access control)
- Regular security audits and vulnerability assessments are conducted
No system is 100% secure. Your role in keeping your account safe matters — use a strong password and never share your login details with anyone.
5. Sharing Data with Third Parties
super bajee does not sell your personal information. However, in certain circumstances data may be shared with trusted third parties:
5.1 Payment Processors
The minimum information required to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service provider. These third parties follow their own privacy policies.
5.2 Technology and Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive technical data for game operation. This information is used to ensure game fairness and for technical support.
5.3 Legal Obligations
In response to court orders, lawful requests from investigative authorities, or other legal obligations, the necessary information may be provided to the relevant authorities.
5.4 Business Restructuring
In the event of a merger, acquisition, or restructuring, user data may be transferred to the new entity. That entity will, however, remain bound by the terms of this privacy policy.
6. Cookies and Tracking Technologies
super bajee uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored in your browser or on your device.
6.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform does not function properly.
- Performance cookies: Used to analyse which parts of the website users spend the most time on, helping us improve the service.
- Preference cookies: Remember your language preference and other personalised settings.
6.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
7. Your Rights
Every user registered with super bajee has the following rights regarding their own data:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or outdated information.
- Right to erasure: In certain circumstances you may request that your data be deleted, though legal obligations may mean that not all data can be removed.
- Right to object: You may object to your data being used for marketing purposes.
- Right to portability: In certain cases you may receive your data in a structured format.
To exercise these rights, contact our support team via live chat or email. We provide support in both Bangla and English, 24/7.
For any request, we will verify your identity. This is done to protect your account.
8. Protection of Minors
All super bajee services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21.
We verify age at registration, and in cases of doubt, additional identity confirmation documents may be requested. If we become aware that a minor has opened an account, that account will be closed immediately and any collected data will be deleted.
If a parent or guardian suspects their child is using super bajee, please notify our support team immediately.
9. Changes to This Policy
super bajee may update this privacy policy from time to time. If there are significant changes, we will notify you by email or through a notice on the platform.
If you continue using the service after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly. The "Last updated" date at the top of this page always indicates the date of the most recent version.
For answers to general questions about this policy and our services, visit our FAQ page, where the most commonly asked topics are covered in detail.
10. Contact
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:
- Live chat: 24 hours a day, 7 days a week — in Bangla and English
- Email: [email protected]
We generally try to respond to messages within working days. Complex data-related requests may take a little longer to process.
To learn more about our company and operations, visit our About Us page.